Support
We're here to help customers, salon owners, and independent artists. Find answers below or reach out directly.
Contact Us
We typically respond within 24 hours
salonghorbd@gmail.comPhone
Mon–Sat, 9am–6pm (Bangladesh time)
+880 1882 515174Dhaka, Bangladesh
Frequently Asked Questions
For Customers
How do I book an appointment?
Search for a salon by location (division, district, upazila, or area), open the salon page, select your services, and complete the booking. You can also scan a salon's QR code for quick access.
How do I cancel or reschedule?
Contact the salon directly using the details on their page. Each salon manages their own cancellation and rescheduling policy.
I can't find a salon in my area. What should I do?
Try searching with a broader location (e.g., district instead of area). You can also suggest salons to join SalonGhor — ask your favourite salon to register!
What does chair status mean?
Chair status shows whether a chair is free, active (in use), or reserved. This helps you know the wait time before visiting.
For Business Owners
How do I register my salon?
Click "Register Business" or "List your business" and fill in your business details. You'll need your business name, address, phone, and location (division, district, upazila, area).
How do I find and invite artists?
Open Find Artist, search by skills, experience, or location, then send an invite from an artist's profile. Contact details are shared only after the artist accepts. You need to be logged in as a salon to send invites.
How do I add services and prices?
After logging in, go to Dashboard → Services. You can add services with names, durations, and prices in BDT.
How do I manage chair status?
Use the dashboard to update each chair's status (free, active, reserved). Customers see this in real time on your salon page.
I forgot my password. What should I do?
On the login page, click "Forgot password" and enter your email. We'll send you a link to reset it.
For Independent Artists
How do I create an artist account?
Go to Join as an Artist and sign in with Google. Then complete your profile with skills, experience, location, and portfolio photos so salons can find you.
Why can't salons see my profile?
Turn on profile visibility in your artist dashboard. When your profile is hidden, it will not appear in Find Artist search.
How do invites and contact sharing work?
Salons send invites from your public profile. Accept or decline them under Invitations in your dashboard. Your phone or email is shared with that salon only after you accept.
Google Sign-In is not working. What should I do?
Make sure you allow pop-ups for SalonGhor, try another browser, or clear site cookies and try again. If it still fails, email us at salonghorbd@gmail.com with a short description of the error.
Need more detail? See the full FAQ